FAQ

FREQUENTLY ASKED QUESTIONS

Q1: What’s the minimum order quantity for the first purchasing?

A1: 5,000pcs/size or total amount for your first purchase reaches USD10,000/order.

Q2: How can we get to know the quality before placing an order?

A2: Samples are provided for quality test.

Q3: How can we get samples from you?

A3: Free samples will be provided. You just need to take care of the freight by below three ways.

***Offering us the courier account.

***Arranging pick-up service.

***Paying the freight to us by bank transfer.

Q4: What’s loading capacity for 20ft container?

A4: Max loading capacity is 22tons. Exact loading capacity depends on the slide model you choose and the country you come from. For further information, please contact us.

Q5: How long is the delivery time?

A5: 35-45 days after received the deposit. If you have special requirement on delivery time, please let us know.

Q6: What should we do if quality defects occurred after received the goods?

A6: Please kindly send us photos with detailed description by email. Garis will solve it for you immediately, refund or exchange will be arranged once verified.

Q7: Is it possible to load mix-products in one container?

A7: Yes, it’s available.

After sales service:

One year warranty. If quality defects occurred after received the goods， Please kindly send us photos with detailed description by email. Garis will solve it for you immediately, refund or exchange will be arranged once verified.

Payment terms:

T/T.FOB- wire transfer USD from overseas. EXW-company account transfer RMB from China. 30% deposit before production, 70% balance before container loading.